Utmark Academy

Terms of Sale – Utmark

These terms of sale apply to all purchases made in the online store utmarksliv.no, operated by Utmark. By completing a purchase, you accept these terms.

1. Contact Information

Utmark
Email: simen.lillemo@gmail.com
Website: utmarksliv.no

2. Order and Agreement

A binding purchase agreement is entered into when you receive an order confirmation by email. We reserve the right to reject or cancel orders due to errors in price, stock status, or other reasons. In such cases, you will be notified and any payment refunded.

3. Payment

We offer payment via the payment methods available at checkout at any given time, including Vipps and card payment. Payment is debited at the time of order. All prices are stated in Norwegian kroner (NOK). Any customs duties and import taxes for goods shipped from abroad are the buyer's responsibility – see our shipping policy for details.

4. Delivery and Shipping

All orders are processed within 1–3 business days after confirmed payment. Estimated delivery time:

Norway: 7–20 business days
Europe: 10–25 business days
Other countries: 15–35 business days

Delivery times are estimates and not guaranteed. You will receive a tracking link by email when the order has been shipped. See our shipping policy for complete information.

5. Right of Withdrawal

In accordance with the Right of Withdrawal Act, as a consumer, you have the right to withdraw from the purchase within 14 days from the day you received the item, without giving any reason.

How to exercise your right of withdrawal:

Send a clear message to simen.lillemo@gmail.com with your order number and state that you wish to exercise your right of withdrawal, within 14 days of receipt.
Return the item within 14 days after you notified us. The item must be in the same condition as when received.
You cover the return costs unless otherwise agreed.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to goods that are custom-made according to your wishes, or sealed goods for hygienic reasons where the seal has been broken.

6. Returns and Refunds

Once we have received and approved the return, we will refund the purchase price, including standard shipping costs, within 14 days. The refund will be made using the same payment method used for the purchase.

For faulty or defective goods (complaint), the Consumer Purchases Act applies. You have the right to complain about defects for up to 2 years from the date of purchase (5 years if the item is intended to last significantly longer). Please contact us at simen.lillemo@gmail.com with a description and photos of the defect.

See also our refund policy for complete information.

7. Complaint Handling

If you are dissatisfied with a purchase or our handling of a case, we ask you to first contact us directly at simen.lillemo@gmail.com. We strive to resolve all inquiries quickly and effectively.

If we cannot reach an agreement, you can complain to:

Norwegian Consumer Authority: forbrukertilsynet.no
Norwegian Consumer Council (mediation): forbrukerradet.no
EU Commission's complaint portal (for buyers in the EU): ec.europa.eu/consumers/odr