Utmark Academy

Return Policy

We want you to be happy with your purchase. Below you will find information on how to proceed if you wish to make a complaint or exercise your right of withdrawal.

Complaints – defective or incorrect items

If you have received a defective, damaged, or incorrect item, this must be reported within 15 days of receiving the package. Please contact us with the following information:

• Order number
• Description of the defect
• Pictures documenting the problem

Upon approved complaint, we will either send you a new item or issue a full refund – at no extra cost to you. Physical return is usually not necessary.

Right of Withdrawal

In accordance with Norwegian consumer protection law, you have a 14-day right of withdrawal from the date you received the item. Do you regret your purchase? Contact us within the deadline, and we will refund you

How to contact us

1. Send us a message with your order number and reason (right of withdrawal or complaint).
2. We will process your inquiry and respond as soon as possible.
3. Upon approved refund, this will be processed within 3–7 business days.

Items that cannot be returned

• Items that have been used or damaged by the customer
• Items without original packaging (unless the damage is due to us)

Contact us

Do you have questions about returns or complaints? Please feel free to contact us, and we will help you as quickly as we can.